Our delivery service is carried out in cooperation with Pošta Slovenije. Purchased goods are usually delivered within 7 working days unless otherwise stated. Holidays and weekends may extend shipping times, so we ask for your understanding. 

If the product is no longer in stock, or that for other unforeseeable reasons the delivery time is extended beyond the promised time, we will notify you by phone or e-mail. 

In the Prevent & Deloza online store, we want to satisfy all our customers, so we deliver purchased goods anywhere in Slovenia. If you are not at home during the time of delivery, you can pick up the ordered products at your Pošta Slovenije unit. 

When buying online over the value of €50, we deliver the purchased goods (with the exception of otherwise marked products) free of charge. For purchases up to €50, we charge a shipping cost of €3,90. 

The stated delivery conditions are valid only for purchases on the Prevent & Deloza website for Slovenia. 

Right to withdraw from the purchase

If you wish to withdraw from your purchase for any reason, you can notify us within 14 days that you are withdrawing from the contract. You can submit a notice of resignation in an unambiguous statement, which you send to info@prevent-deloza.si.

The 14-day period begins to run from the day you receive the goods. The only cost to you is charged in connection with the cancellation of the contract, the cost of returning the goods.

If you have already received the goods and withdraw from the contract, you must return the goods to the company within 30 days of declaring that you are withdrawing from the contract. In addition to the goods, be sure to provide a copy of the original invoice. The product must be in the original undamaged packaging and unused.

In the case of a return of goods, we will refund the purchase price as soon as possible, but no later than 14 days after receipt of notice of withdrawal from the contract, except in the case of payment by card, if it has not yet been charged.